Its innovative LogMeIn Rescue remote support solution is a cloud-based remote desktop service that is geared towards providing comprehensive remote support functionality for IT support technicians. LogMeIn is the industry leader in secure remote access technologies. Start a free 14 day trial of LogMeIn Rescue today LogMeIn Rescue Provides Flexible Remote Support Services It provides all the aforementioned features and more including technician administration and management. The top-of-the-line remote support tool is LogMeIn Rescue. The better remote PC support tools offer more comprehensive features such as encrypted secure remote access and integration with enterprise applications. Such tools increase the productivity of technicians substantially. Some tools allow technicians to connect remote desktop machines to their support consoles and remotely control them. Many of these tools allow technicians to communicate with their users through text or voice chat to resolve technical problems. Technicians employ tools to support PCs that are in branch offices or other remote locations. Offers technicians the tools they need to diagnose the remote systemĪll the information LogMeIn Rescue can provide technicians with the customer's consent can help the support team diagnose the system and find a solution to every problem customers face.įurthermore, support channels of specialized technician groups can be created, and reports can be generated, which encourages team work and joint efforts to increase the customer satisfaction levels.One of the main activities in an IT support organization is remote PC support. Technicians can also reboot the remote workstation in both normal and safe mode, run scripts, and check information about the computer, including its software and hardware configuration, running processes and services, installed applications, users, installed drivers, startup items, and recent system events. The integrated File Manager displays a double-sided interface, providing instant access to the contents of the remote PC. Support representatives can start remote viewing and control sessions, as well as request remote access to information about the target computer. The applet is used for chatting (predefined replies are available to the tech support team), file sharing, and remote control management, and is automatically removed at the end of the support session. Once the link is accessed on the remote workstation, the customer applet download is initiated, but not before asking for access permission and advising the customer not to authorize unsolicited remote sessions or disclose credit card information. Remote control sessions and detailed system information enquiries LogMeIn Rescue can generate a unique 6-digit code that the customer must enter at, or an URL that must be shared with the customer, either via email or any other means.Īlternatively, technicians can start a Rescue Lens session, sending the connection link via SMS and then providing support via a mobile platform on iOS, Android, or Blackberry devices. There are multiple connection methods a technician can use to request remote access to the customer. The centerpiece of the LogMeIn Rescue package is the Technician Console, which manages all the support sessions, providing a rich-featured working environment for the tech support staff. Tech support platform that targets Windows PCs, MAC OS, and mobile devices LogMeIn Rescue is one of the best choices in this field, as it comes with a user-friendly technician console, various connection methods, and support for mobile devices. Aside from highly-trained experts, professional tech support companies require a reliable remote assistance application to serve its customers with promptitude and accuracy.
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